Privacy Policy

Last updated: May 23, 2026

At Softnesco ("we", "us", or "our"), your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website softnesco.com and make purchases from us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.

1. Information We Collect

We may collect the following types of information:

a) Personal Information You Provide

Name, email address, phone number
Billing and shipping address
Payment information (processed securely via third-party payment processors)
Account login credentials (if you create an account)
Communications you send us (e.g., support emails)

b) Automatically Collected Information

IP address and browser type
Pages visited and time spent on our site
Referring URLs and search terms
Device type and operating system
Cookies and tracking technologies

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Respond to your inquiries and provide customer support
Improve our website, products, and services
Send promotional emails and offers (with your consent)
Detect and prevent fraud or unauthorized activity
Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third parties who assist us in operating our website and fulfilling orders (e.g., payment processors, shipping carriers, email platforms).
Legal Authorities: When required by law or to protect our rights and the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser. Note that disabling cookies may affect some features of our website.

5. Data Security

We implement industry-standard security measures including SSL encryption to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Opt out of marketing communications at any time
Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at support@softnesco.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.