Return Policy

At Casavana Home, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help.

Returns

You have 30 days from the date of delivery to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Non-Returnable Items

• Items damaged due to misuse or improper installation
• Items without original packaging
• Sale or clearance items (unless defective)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same product. Please contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.

How to Initiate a Return

To start a return, please contact our support team at support@softnesco.com with your order number and reason for return. We will provide you with return instructions.