Shopping Policy

At Softnesco, we want your shopping experience to be smooth, transparent, and enjoyable. Please read our Shopping Policy carefully before placing an order.

1. Placing an Order

By placing an order on our website, you confirm that:

You are at least 18 years of age or have parental/guardian consent.
All information provided during checkout is accurate and complete.
You agree to our Terms of Service and all applicable policies.

Once your order is placed, you will receive an order confirmation email with your order details. Please review it carefully and contact us immediately if there are any errors.

2. Accepted Payment Methods

We accept the following payment methods:

Credit & Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Shop Pay
Apple Pay & Google Pay
Other methods as displayed at checkout

All transactions are processed securely using industry-standard SSL encryption. We do not store your full payment details on our servers.

3. Pricing & Currency

All prices on Softnesco are listed in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice. The price charged will be the price displayed at the time of your order.

Applicable taxes and shipping fees will be calculated and displayed at checkout before you complete your purchase.

4. Order Cancellations

We process orders quickly to ensure fast delivery. If you need to cancel an order, please contact us within 12 hours of placing it at support@softnesco.com.

Once an order has been processed or shipped, it cannot be cancelled. In that case, you may initiate a return after receiving the item (see our Return & Refund Policy).

5. Order Changes

If you need to make changes to your order (e.g., address, item, quantity), please contact us as soon as possible. We will do our best to accommodate changes before the order is processed, but we cannot guarantee modifications once fulfillment has begun.

6. Out-of-Stock Items

In the rare event that an item you ordered is out of stock, we will notify you promptly via email. You will have the option to:

Wait for the item to be restocked
Choose an alternative product
Receive a full refund

7. Fraud Prevention

To protect our customers and our business, we reserve the right to cancel or refuse any order that we suspect is fraudulent or violates our policies. If your order is cancelled for this reason, you will be notified and fully refunded.